The Office of the Commissioner for Environmental Information is an independent body that reviews decisions public authorities make on requests for access to environmental information under the European Communities (Access to Information on the Environment) Regulations 2007 to 2018. This document sets out our commitments and the service standards you can expect from us.
If you contact us by telephone we will aim to:
If you send us a letter, email or online enquiry we will:
If you appeal a decision taken by a public authority, we will:
If you visit us in person we will:
We will assist people who wish to carry out their business with us through Irish
If something goes wrong and you are not satisfied with our service, please tell us. We have a policy for handling complaints against members of staff, which is available on our website or you can ask for details by contacting us directly
You can help us as we try to give you a high quality service:
We are always interested to hear suggestions on how we can improve our service. If you would like to comment or make a suggestion please e-mail us at email@example.com
This document is available on our website www.ocei.ie. You can also find details of our other services, policies and contact information on our website.
We expect public authorities to:
· Give people clear and timely decisions on their AIE requests
· Make people aware of our service when giving them their decision
· Treat people who make requests, and our staff, with courtesy and respect
· Work with us to enable us carry out our reviews as quickly and effectively as
· Give us all the information we ask for within the timescales specified
Our full contact details are available on the “Contact” webpage.
Our address is Office of the Commissioner for Environmental Information, 18 Lower Leeson Street, Dublin 2, D02 HE97. The Office is open Monday to Friday between 9.15 am and 5.00 pm.
Phone: +353 1 639 5689
FOI officer: firstname.lastname@example.org
Data protection officer: email@example.com
The Office of the Commissioner for Environmental Information has adopted areas of the Office of the Ombudsman's customer service policy.
This includes their complainant conduct policy and details on how to make a complaint about a member of staff.
Details on this can be found at: Customer Service Policy