The Commissioner found that the request was not dealt with in accordance with Article 7(5) of the Regulations, because the Department:
a) failed to provide the appellant with information relevant to the request;
b) provided no evidence that it conducted an adequate and reasonable search to enable it to identify and locate information relevant to the request, in accordance with Article 7(5) of the Regulations.
The Commissioner therefore annulled the Department's decision and remitted the matter for fresh consideration by the Department.