Summary of Commissioner's Decision: The Commissioner found that refusal to provide access to some of the requested information was justified because TII did not hold it. He found that refusal to provide access to other information in the requested format on the grounds of inability was reasonable and therefore justified. He found that refusal to provide access to metadata, for no stated reason, was not justified. However, he accepted TIIs later assurance that it did not hold such information and found that refusal would have been justified on that ground. The Commissioner varied TIIs decision to reflect his findings.