Foilsiú
Cybersecurity Incident: Your Questions
Ó Oifig an Choimisinéara um Fhaisnéis Comhshaoil
Foilsithe
An t-eolas is déanaí
Teanga: Níl leagan Gaeilge den mhír seo ar fáil.
Ó Oifig an Choimisinéara um Fhaisnéis Comhshaoil
Foilsithe
An t-eolas is déanaí
Teanga: Níl leagan Gaeilge den mhír seo ar fáil.
Q. What has happened?
We are responding to a cybersecurity incident involving unauthorised access to our ICT systems. It is understood that this is a financially motivated ransomware attack and a forensic investigation is ongoing. As a precaution, systems have been taken offline to contain the threat while the incident is investigated.
Q. Has my data been accessed?
We are working with the National Cyber Security Centre (NCSC) and external cyber incident response specialists to assess the nature and extent of the incident and to support containment and recovery. There is no evidence at this time that any data has been taken.
For general guidance relating to data protection, please see the Data Protection Commission website . For general advice relating to cyber security, please see the National Cyber Security Centre website .
Q. What action has been taken to protect my data?
The priority of the Office is to restore services safely, and to protect the people who rely on our services.
We are working with the National Cyber Security Centre (NCSC) and external cyber incident response specialists to assess the nature and extent of the incident and to further support containment and recovery. The NCSC has activated its incident response plan and has put in place enhanced monitoring to support our Office.
The incident has also been notified to the Data Protection Commissioner and An Garda Síochána.
To further protect individuals, we have taken legal steps, including securing an injunction from the High Court to restrict any use or publication of potentially stolen information.
Q. What services are impacted?
Affected services at the OCEI include our telephone service. It is also impacting the ability of the Office to progress some of our existing cases at this time.
Q. I currently have an appeal with the OCEI. What do I need to do?
We appreciate your patience while we are doing everything possible to resolve the matter and restore our services. You do not need to contact us at this stage. Updates will be provided on the OCEI website as verified information becomes available. Our email system is secure. If you wish to contact us, please respond to the latest email correspondence from this office.
Q. I wish to register a new appeal to the OCEI. Is this service available?
We continue to accept new appeals – if you wish to make an appeal please contact us via appeals@ocei.ie or the webform on our webpage.
As a precaution, some systems have been taken offline to contain the threat while the incident is investigated. We appreciate your patience and assure you we are doing everything possible to resolve the matter and restore full service. Updates will be provided on the Ombudsman and relevant Office websites.